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To start the return process for your order, please enter your email address or phone number and the order number below.

How do I return?

  • Enter your order number and email address in the fields above and click Start
  • Follow the instructions and select the items you want to return
  • You will get a confirmation email with the shipping guidelines once the return request is approved

 

What items are returnable?

  • You can return your items within 14 days of receipt of your shipment, they must be in original condition

Are there any charges for return?

  • Original shipping charges are non-refundable
  • You are responsible for the charges of the return shipping

 

How soon will I get my refund?

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 10 working days.

Something arrived damaged / is faulty what do I do?

  • Sorry to hear this! Please email us a photo of the damaged item, be sure to include your order number info@theweddingofmydreams.co.uk

 I was sent the wrong item, what do I do?

  • Sorry to hear this! Please email us with the details and we will put it right info@theweddingofmydreams.co.uk
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